Refund policy

(BRAND NAME) Return & Refund Policy

Last Updated: [Insert Date]

At (BRAND NAME), customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

30-Day Satisfaction Guarantee

We stand behind our products with a 30-Day Satisfaction Guarantee.

If you are not happy with your purchase, we will do our best to make it right—whether that means providing usage tips, recommending another product, or issuing a refund depending on the circumstances.

Refund requests under this guarantee require clear photo or video evidence demonstrating product usage and results.

Please note:

  • Shipping fees are non-refundable.

  • Refund approval is determined on a case-by-case basis.

Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • A return request must be submitted within 30 days after delivery.

Return Process

  1. Contact our support team at (BRAND EMAIL).

  2. Send a photo of the unopened product.

  3. Once approved, we will provide return instructions and the return address.

  4. After receiving and inspecting the returned item, we will process a refund for the order subtotal, excluding shipping costs.

Please note:

  • Return shipping costs are the responsibility of the customer.

  • Refunds may take 5–10 business days to appear, depending on your bank or card provider.

  • Opened or used products cannot be returned due to hygiene and safety reasons.

Hygiene & Safety Policy

To protect the health and safety of all customers, we do not accept returns of used items. This policy helps ensure every product received is fresh, clean, and safe to use.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

  • A brief description of the issue

  • Clear photos of the product and packaging

Depending on the situation, we may provide a replacement, store credit, or another suitable resolution.

Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Opened or used products

  • Gift cards (if applicable)

  • Items marked as final sale

  • Products damaged through misuse or improper handling

Contact Us

For any questions regarding returns or refunds, contact us anytime:

Email: (BRAND EMAIL)

Our customer support team is available 24/7. Weekend response times may be slightly longer, up to 48 hours.

Thank you for choosing (BRAND NAME)—we're honored to be part of your life.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@savoralondon.co.uk.